FAQ

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How fast is delivery?

Standard delivery is 24–48 hours.

Need it faster? Select 1-Day Delivery!

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How do I receive the video?

We’ll email you the video in HD format.

👉 Don’t forget to check your spam folder just in case.

If you still can’t find it, just message us — we’ll resend it immediately.

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Haven’t received your video?

Please check your spam/junk folder first — sometimes our emails end up there.

Still can’t find it? Just drop us a message and we’ll resend it right away.

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How do I add a song?

Add your song in the “Song Request” field.

Example: (0:30) Justin Bieber – Baby

Or paste the YouTube link and timestamp — we'll handle the rest.

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What occasions is it for?

  • 🎂 Birthdays
  • 🎓 Graduations
  • 🎅🏿 Christmas
  • 💘 Valentine’s Day
  • 💍 Weddings
  • 🧍‍♀️ Apologies
  • 👫 Mother’s Day & Father’s Day
  • 🌟 Promotions
  • 📆 Anniversaries
  • 🎊 Business shoutouts
  • Or… just because.